Frequently Asked Questions
If you have reached out to us through email or our live chat we typically respond within 24-48 hours.
Q. How long will my order take to process?
A. Orders process within 3-5 business days to ensure payment security and careful packaging to maintain premium quality.
Q. What are expected shipping times?
A. Once processed and shipped orders usually deliver within 5-8 business days, orders with multiple items may come in separate parcels.
Q. Do we ship to your country?
A. Yes, we ship worldwide. All orders over $98 receive free shipping.
Q. What is our Return/Refund Policy?
A. At this time, we do not accept returns. However, if there is an issue with your order, we are committed to resolving it. If your order has not been processed yet, we may be able to make corrections—please reach out to us as soon as possible. If your order has already been processed and an issue arises, contact our support team at contact@obliviousatelier.shop, and we will work with you to find the best solution, including a possible replacement. Refund or cancellation requests must be made within the order processing window for the best assistance.
Q. Is there a maximum order amount?
A. No, but all orders go through security screening to protect against fraud and ensure a smooth, safe transaction.